Privacy Policy

1. Introduction

Trails of Teak Resort ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our resort.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and mailing address
• Payment information (credit card details, billing address)
• Government-issued identification for check-in purposes
• Special preferences and dietary requirements
• Communication preferences and marketing consents

2.2 Booking Information

• Reservation details (check-in/out dates, room preferences)
• Guest count and special requests
• Stay history and preferences

2.3 Technical Information

• IP address, browser type, and device information
• Website usage data and cookies
• Location data (if permitted)

3. How We Use Your Information

We use your personal information for the following purposes:

• Process and manage your reservations and stay
• Provide customer service and support
• Process payments and prevent fraud
• Communicate important information about your booking
• Send marketing communications (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and safety requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operations (payment processing, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety of guests, staff, or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security audits and updates
• Limited access to personal information
• Staff training on data protection

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain guest information for 7 years after your last stay for accounting and legal purposes.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.